FAQs
How long until my pottery is ready?
6-8 weeks for ceramic pieces, 4-5 weeks for pottery painting and glass work. These are estimates - busy periods may take longer.
Can I get updates on my pottery status?
You'll receive one email from collect@fire-nest.com when ready. We don't provide status updates as we're a small two-person studio managing 400+ pieces monthly.
Do you have a phone number?
We operate email-only to maintain accurate booking records and respond thoughtfully to enquiries. Please allow 3-5 working days for responses. Our email is hello@firenestcandles.com for general enquiries.
Can I collect my pottery early/drop in to check?
No drop-ins allowed. You must wait for the collection email with access details.
What if my pottery breaks in the kiln?
Firing involves inherent risks we cannot control. We don't provide refunds but will try to help with solutions like refiring or credits where possible.
Can I bring my child to your workshops?
Yes absolutely, most workshops are suitable for all ages with adult supervision.
Do you provide food/drinks?
No, but you're welcome to bring your own refreshments.
Can I get a refund if I can't attend?
Refunds only available for cancellations made 7+ days in advance.
Is there parking available?
Yes, there is ample free parking outside the Studio.
Do I need to bring anything to the class?
No, all materials and tools are provided. Just bring yourself and wear clothes you don't mind getting a bit messy.
Are aprons provided?
Yes, we provide aprons for all participants.
What should I wear?
Comfortable clothes that you don't mind getting clay/paint on, everything does however wash out.
What happens if I arrive late?
Anyone arriving more than 15 minutes late cannot participate as it disrupts the class for other participants.
Can I take photos during the workshop?
Yes, you're welcome to take photos of your own work and experience.
If you have any further questions we've missed, please contact us at our general enquiry address: hello@firenestcandles.com